To all friends of Laila and Lyra,
We hope you are staying well during this time of uncertainty.
In an effort to protect our team members and in compliance with the Enhanced Community Quarantine mandate from the government, all our brick-and-mortar locations including our workshop will be closed until the quarantine is lifted. Our webshop stays open 24/7 for you to browse or shop if you'd like to.
We are fully committed to supporting our team during this uncertain times. Since the suspension of production and the temporary closure of our order fulfillment hub, we’ve provided ongoing pay and benefits to our team and we’ve asked those whose tasks can be performed remotely to do so for the foreseeable future.
Currently, we are fulfilling your online orders from home with the help of two of our order fulfillment members who are staying with us. Rest assured, that your order is being processed in a sanitized environment. We've increased our cleaning regimens and thoroughly disinfect every surface and nook and crannies of anything that is coming from the outside. Additionally, our partner couriers- LBC and DHL, have been observing heightened sanitary measures since the announcement of the quarantine.
We continue to process your online orders daily from Monday-Friday but to align our schedule with the LBC branch we are working with, dispatch might take a little long as we're limiting order endorsement to Tuesdays and Thursdays only. Please be advised of the new lead time for LBC delivery: NCR 2-5 days | Luzon 3-7 days | VisMin 5-12 days. These transit times are estimates and you may experience temporary delays when limited by government restrictions. We apologize in advance for any unexpected delay and we hope for your understanding. Alternatively, if you'd like us to defer shipping until the community quarantine is lifted, just send us a message and we'll safekeep your order for you.
As it's a challenging situation, these plans may change, and if so, we will let you know. We will carefully review and follow any new mandate from the government to do our bit in the effort to slow down the spread of COVID-19.
For any questions or concerns, stay with us online and via social.
Be well. Stay safe and let's continue looking out for one another.
With much appreciation for your continued loyalty,
Len of Laila & Lyra